About Return Policy

We provide return and exchange services. Return shipping costs are to be borne by the customer.

Customers must contact us by email at support@gem.jewelry within 30 days of receipt, providing the order number and item number(s).

Customers must send the products back to us. Upon receipt of the returned products, we will replace them with new ones and ship them back to you.

Returned items that are damaged will not be accepted.

A brief description explaining the reason for the return must be included in the returned package.

Please strictly follow all return procedures. Santean Limited will not be responsible for any items returned without proper procedures.

Thank you for your cooperation.